Who these terms are with
Complyee is operated by Prodengo AB, a company registered in Sweden with organisation number 559161-6452, at Kvarndammsringen 11, 134 39 Gustavsberg, Sweden. In these terms, "we" and "us" mean Prodengo AB.
"You" means the organisation that subscribes to Complyee, and anyone using the service through that organisation's workspace. If you accept these terms on behalf of an organisation, you confirm you are authorised to do so.
By using the site, the public demo or a workspace, you agree to these terms.
Accounts and workspaces
The service is organised into workspaces. A workspace belongs to the customer organisation, and members get access through it. Workspace administrators decide who is a member, what role each member has, which documents are uploaded, and how the workspace is configured.
Sign-in is personal. Keep your sign-in codes and any API keys to yourself, do not share accounts, and tell us at legal@complyee.ai if you believe an account or key has been misused.
We may act on the instructions of a workspace administrator, including removing members, changing roles or deleting content, without separately checking with the affected member.
Acceptable use
- Do not upload content you have no right to upload, or content that is unlawful, infringing or harmful.
- Do not attempt to reach another workspace's data, bypass access controls, or probe, scan or stress-test the service without our written permission.
- Do not overload the service, circumvent rate limits, or scrape or resell answers at scale.
- Do not use the service to build a competing product, or to reverse engineer the models or retrieval behind it.
- Do not treat an answer as the sole basis for a legal, regulatory or employment decision. A person stays responsible for decisions.
Your content
You keep all rights to the documents you upload and to the questions and answers in your workspace. We claim no ownership of them.
You grant us only the licence we need to run the service for you: to store, index, transmit and process that content in order to deliver answers, document access and audit records to your workspace.
For workspace content we act as a processor on your instructions. How that works, what we keep and for how long is described on our privacy page, and is governed by the data processing agreement that forms part of the customer agreement.
AI answers: what they are and are not
Answers are generated from the documents in your own workspace. They are guidance to help a person find and understand your material, not legal, compliance, tax or professional advice, and not a decision.
Generated answers can be incomplete, outdated or wrong, including where a document is ambiguous, badly scanned or superseded. Always check the cited source before relying on an answer, and keep a human in the loop for anything consequential.
We do not warrant that answers will be accurate, complete or fit for a particular purpose.
The public demo
The demo workspace exists so you can see how the service behaves. Its documents are curated public samples, and everything in it is shared and public.
Do not enter confidential, personal or regulated information into the demo. Questions asked there are not confidential, the demo is rate-limited, it carries no availability or support commitment, and we may change or withdraw it at any time.
API access
Where a plan includes API access, keys are issued to the customer organisation and must be kept secret. You are responsible for use made with your keys.
API use is subject to rate limits, any network restrictions configured for your workspace, and the same acceptable-use rules as the application. The set of available operations may change as the API develops; we will avoid breaking changes without notice where we reasonably can.
We may suspend or rotate a key immediately if it is leaked, abused or used in a way that threatens the service or other customers.
Fees and payment
Plans and prices are on our pricing page. Unless stated otherwise, fees exclude VAT and other taxes.
Payments are handled by Paddle acting as merchant of record. Paddle runs the checkout, takes the payment, and handles invoicing and sales tax or VAT; their checkout terms apply to that transaction. Card details are entered with Paddle and never reach us.
Subscriptions renew for the same period unless cancelled before the renewal date. Fees already paid are not refundable except where the law requires it. If an invoice is unpaid after a reminder, we may suspend the workspace until it is settled.
Availability, support and changes to the service
We work to keep the service available and will use reasonable efforts to keep interruptions short and maintenance planned. Self-service plans carry no uptime guarantee; a service level commitment can be agreed in a customer agreement.
How the service is backed up and recovered, including our recovery point and recovery time targets, is described on our security page.
We improve the service continuously and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during a paid term without telling workspace administrators first.
Confidentiality
Each of us protects the other's non-public information, uses it only to perform under these terms, and shares it only with people who need it and are bound to keep it confidential.
Everything inside a customer workspace is treated as the customer's confidential information. This does not apply to information that is public, already known without an obligation of confidence, independently developed, or required to be disclosed by law.
Term, suspension and termination
These terms apply for as long as you use the service. A subscription runs for the period you selected and ends at the close of that period if cancelled in time.
We may suspend access immediately where there is a serious breach of these terms, unlawful use, unpaid fees after a reminder, or a security risk to the service or other customers. We will restore access once the cause is resolved where that is possible.
On termination, workspace content is deleted or returned as described on our privacy and security pages and in the data processing agreement. Deletion covers the documents, their search index entries, the workspace storage bucket and its audit trail, and the sign-in accounts belonging only to that workspace, and is completed within 30 days of the request. A workspace administrator can download a JSON export of the workspace at any time from workspace settings; export what you need before the workspace closes.
Warranties and liability
The service is provided as is. Beyond what these terms state, and to the extent the law allows, we exclude all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
To the extent the law allows, neither side is liable for indirect or consequential loss, loss of profit, loss of business or loss of data, and our total liability arising out of or relating to the service is limited to the fees you paid in the twelve months before the event giving rise to the claim.
Nothing here limits liability that cannot be limited by law, including liability for wilful misconduct or gross negligence, or a consumer's mandatory rights.
Indemnity
You will cover claims brought against us by a third party arising from the content you upload to a workspace, or from use of the service in breach of these terms, including reasonable legal costs. We will tell you promptly about any such claim and let you control the defence, and we will not settle it without your agreement.
Changes to these terms
This page carries the date it was last updated and is the authoritative version. When a change materially affects your rights or obligations, we tell workspace administrators before it takes effect. Continuing to use the service after that means you accept the updated terms.
Governing law and disputes
These terms are governed by Swedish law, without regard to its conflict of law rules.
Disputes arising out of or in connection with these terms are finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). The seat of arbitration is Stockholm, Sweden, and the language of the proceedings is English. Arbitration proceedings are confidential.
If you use the service as a consumer, this does not affect your mandatory rights, including the right to bring a claim in the courts of the country where you live.
Contact
Legal notices and questions about these terms: legal@complyee.ai. Privacy questions, data subject requests and data processing agreements: privacy@complyee.ai. Vulnerability reports and security questionnaires: security@complyee.ai.
Prodengo AB, organisation number 559161-6452, Kvarndammsringen 11, 134 39 Gustavsberg, Sweden.